Patient Satisfaction

Patient Satisfaction

100% patient satisfaction is our primary goal

Our patients are regularly surveyed to determine their satisfaction with all aspects of their care. In addition to our internal assessment program, we participate in a national ICH CAHPS survey twice a year.

In-Center Hemodialysis CAHPS (ICH CAHPS) Survey


ICH CAHPS (In-Center Hemodialysis Consumer Assessment of Healthcare Providers and Systems) Survey is the first national, standardized, and publicly-reported survey of patients' perspectives of dialysis care. ICH CAHPS measures perceptions of patients with End-Stage Renal Disease (ESRD) receiving life-sustaining in-center hemodialysis care.

Reporting parameters

Questions in the ICH CAHPS survey encompass: nephrologists’ communication and caring, staff communication and caring, operations of the dialysis facility, patient’s knowledge of treatment options, handling of patient problems, and global ratings.

About the survey

There are three approved modes of administration: mail only, telephone only, and mixed (mail followed by telephone. Although ESRD patients spend a number of hours each week at their dialysis facility, the survey may not be administered by any facility staff person and may not be administered in the dialysis facility to avoid any bias in responses. Therefore, beginning in 2014 NYAKC authorized Centers for Medicare and Medicaid Services (CMS)-approved survey vendors to conduct the survey of eligible patients on their behalf.

For more information, please visit the ICH CAHPS website: